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FAQ
FAQ ❓

Account & Verification

Simply click on the "Sign Up" button, provide your name, email, and a secure password. Once you’ve filled out the required fields, you’ll have access to your account!
Yes, verification may be required to ensure security and redeem gift cards. You will need to verify your email and submit identification documents.
Yes, you can update your personal details, such as your email address or password, through the "Account Settings" section. Some changes may require additional verification for security purposes.

Deposits & Withdrawals

Choose from a range of available payment methods (credit card, bank transfer, crypto, digital currencies, Platform token etc.) to deposit funds. Simply follow the instructions for your preferred method.
To withdraw funds, select your preferred payment method, enter the amount you wish to withdraw, and confirm the transaction. Withdrawal times may vary depending on the method chosen.
Some payment methods may have processing fees. Please refer to the payment method details for any applicable charges. There are no hidden fees.
If your deposit hasn't appeared in your account after the expected processing time, contact customer support at our web chat. You will likely be required to provide your transaction details so we can assist you further.

Rewards

You can earn various rewards, including sign-up bonuses, referral bonuses, and special promotional rewards. Check your account regularly for updates.
Bonuses are typically awarded based on your actions on the platform, such as making deposits, referring friends, making a purchase or meeting specific requirements outlined in the promotions.
Generally, yes. If you have cashback balance on your account, you can use it on all brands. However, rewards (usually gift cards) may be specific to certain products or services. Make sure to read the terms and conditions for each bonus.
Bonuses are typically applied automatically when you meet the eligibility criteria. However, some bonuses may require you to enter a promo code or opt-in through your account settings.

Security

Yes, we take security seriously. Your personal information is encrypted and protected by industry-standard measures to ensure your account is safe.
Use a strong, unique password and enable two-factor authentication (2FA) for added security. Regularly monitor your account for any suspicious activity and contact customer support immediately if you notice anything unusual.
Immediately change your password and contact customer support to report any suspicious activity. We will assist you in securing your account and investigating the issue.
You can enable 2FA in your account settings. Follow the on-screen instructions to link your phone or authenticator app for added protection.